Frequently Asked Questions
Find all answers to your questions about bajae here
From depositing money to account verification and the withdrawal process — you will find clear and detailed answers to any question about the bajae platform on this page.
We created this FAQ page to make playing on bajae easy and transparent. Step-by-step answers in English are provided here on every topic — depositing with bKash and Nagad, logging in to your account, completing identity verification (KYC), and making fast withdrawals. Find your question from the categories below, and if you still have an issue, contact our support team.
Frequently Asked Questions
Deposits
After logging in to bajae, go to the "Deposit" option and select bKash as your payment method. Send money to the designated bKash number and submit the transaction ID. Your balance is usually credited within a few minutes. The minimum deposit amount is ৳500.
Yes, you can easily deposit money to bajae using Nagad as well. Go to the deposit page, select Nagad, send money to the displayed Nagad number, and once the payment is complete, enter the transaction ID in the designated field. The minimum deposit amount is ৳500 and the whole process usually takes just a few minutes.
Occasionally there may be a slight delay due to network issues. First, wait a few minutes. If your balance still hasn't arrived after 15-20 minutes, get your transaction ID from bKash or Nagad and let us know via our 24/7 live chat, or email us at [email protected]. If you provide proof of the transaction, we will resolve it promptly.
The minimum deposit amount is ৳500 for all three methods — bKash, Nagad, and Rocket. You can deposit ৳500 or any amount above that. On your first deposit, there is an opportunity to receive a 100% bonus of up to ৳20,000. For example, if you deposit ৳1,000, your total balance will be ৳2,000.
Account & Login
No. According to bajae policy, only one account per person is allowed. Attempting to open multiple accounts using the same mobile number, device, or ID document carries the risk of account suspension. Bonus and promotion benefits also apply only to each player's first account.
For security reasons, core account details cannot be changed directly. To update your information, email [email protected] or contact us via live chat. After verifying your identity, our team will make the necessary changes. Please note that your name must match the name on your mobile wallet.
Click the "Forgot Password" option on the login page and reset your password using your registered mobile number or email. If you have trouble with this method, contact us directly via live chat. After verifying your identity, our support team will help you access your account.
Yes, you can log in to bajae from any device. When logging in on a new device for the first time, you may be asked for an OTP or verification code — this is a normal part of account security. If you do not receive the code, let us know via live chat. As long as your username and password are correct, using your account on multiple devices is perfectly fine.
Identity Verification (KYC)
KYC (Know Your Customer) verification is primarily done for account security and fraud prevention. It confirms that the account holder and the person making transactions are the same individual. This verification is requested before large withdrawals or when unusual activity is detected on an account. bajae uses SSL encryption to keep all members' information secure.
KYC is typically requested when making a large withdrawal for the first time, when suspicious activity is detected on an account, or when the name on the payment method does not match the account name. Verification is generally not required for regular small transactions. However, verification may be requested at any time to ensure fair play.
Absolutely. All KYC documents sent to bajae are stored securely using SSL encryption. This information is not shared with any third party. Upholding our privacy policy is one of our primary responsibilities. For more details, please see our privacy policy page.
Yes, this is very important. The name on your bajae account must exactly match the name on your bKash, Nagad, or Rocket account. If the names do not match, your withdrawal may be delayed or blocked. If your details are incorrect, notify us via live chat right after opening your account to get it corrected.
If your KYC verification is rejected, you will generally be notified of the reason by email or chat message. Resubmit the correct documents based on that reason — such as a clear photo, an up-to-date ID, or proof of address. If you have any trouble with the process, write to [email protected] with the details and we will help.
How to Withdraw Money
The standard processing time for withdrawals on bajae is 30 minutes to 3 hours. Once the request is approved, the money is transferred to your bKash, Nagad, or Rocket account. In most cases it is completed faster than that. If it does not arrive within the expected time, please contact the support team.
Yes, it is normal for a request to show as "Pending" for some time after submission. During this time, our team is verifying the transaction. The process is usually completed within 30 minutes to 3 hours. If it remains pending for a long time, let us know via live chat or email with your transaction ID.
Yes, bajae provides withdrawal services 7 days a week, 24 hours a day. Whether it is night or a weekend, you can submit a withdrawal request at any time. The standard processing time remains the same. Our support team is also active 24/7.
The minimum withdrawal amount on bajae is ৳1,000. This limit applies to all three methods — bKash, Nagad, and Rocket. If your balance is below ৳1,000, you will not be able to submit a withdrawal request. Keep this in mind when planning your play.
Yes, it is possible to withdraw winnings from a bonus — but you must meet the wagering requirement. For the welcome bonus, the condition is that you must place bets totalling 20 times the bonus amount (on the bonus amount only). Example: if you receive a ৳1,000 bonus, you must wager a total of ৳20,000 before withdrawing. After meeting the requirement, the minimum withdrawal is ৳1,000.
Have more questions? We are ready to help
If you could not find a solution to your issue in the answers above, our support team is available 24/7 in both English and Bengali.
Contact us via live chat — active 24/7
Email: [email protected]
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