bajae's Privacy Policy

bajae ("we", "us", or "platform") provides a safe and reliable online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") applies to the bajae website and its related services.

This Policy describes what personal information we collect, how we use it, who we share it with, and what steps are taken to protect your information. By using bajae's services, you are considered to have accepted the terms of this Policy.

This Policy may be updated at any time. If changes are made, we will post a notice on the platform. Your continued use will be considered as consent to the updated Policy. We therefore recommend reviewing this page regularly.

2.1 Information You Provide Directly

We collect information you provide directly during account registration or when contacting us. This includes:

• Full name
• Valid email address
• Mobile number
• Date of birth (for age verification — service is available only to those aged 21 or above)
• Password (stored in encrypted form)
• Payment information (bKash, Nagad, or Rocket number — via secure encryption)

2.2 Automatically Collected Information

When you use the bajae platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• User session data and login duration
• Information from cookies and similar tracking technologies
• Gaming history and transaction records

2.3 Cookies and Tracking Technologies

bajae uses cookies to improve its services. Cookies are small text files stored in your browser. These cookies remember your preferences, manage sessions, and ensure security. You can control cookies through your browser settings, however disabling certain cookies may limit the platform's functionality.

Collected information is used for the following purposes:

• Account management: For registration, login, identity verification, and account security.
• Service delivery: To personalise your gaming experience and ensure uninterrupted service.
• Transaction processing: To securely process deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: To improve the quality of support provided through 24/7 live chat and email.
• Security and fraud prevention: To detect and prevent unauthorised access, account hacking, or fraudulent activity.
• Responsible gaming: To monitor your gaming behaviour and provide assistance when needed.
• Legal compliance: To comply with applicable laws and regulations where required.
• Communication: To send important service-related notifications.

bajae never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

• Payment processors: The necessary financial information is shared with bKash, Nagad, and Rocket to complete transactions — only the minimum information required for the transaction.
• Technology and service partners: Technology providers engaged to operate the platform, who work under strict confidentiality agreements.
• Legal authorities: Information may be provided in response to a valid court order or as part of a legal process, at the request of the relevant authority.
• Fraud prevention: Relevant information may be shared with the appropriate authorities to address security threats or fraudulent activity.

Beyond the circumstances above, bajae will not share your information with any third party without your explicit consent.

As a bajae platform user, you have the following rights:

• Right to access: You have the right to know what information we hold about you. Upon request, we will provide that information to you.
• Right to correction: If any of your information is inaccurate or incomplete, you may request a correction. bajae will make the correction as promptly as possible.
• Right to deletion: In certain circumstances you may request that your information be deleted, however some information may need to be retained for a set period due to legal obligations.
• Right to restrict processing: In certain cases you may request that the processing of your information be restricted.
• Right to withdraw consent: Where information is being processed on the basis of your consent, you may withdraw that consent at any time.
• Right to complain: If you have any concerns or complaints, contact us at [email protected].

To exercise any of the above rights, please contact our support team. We will review your request as promptly as possible.

All financial transactions on bajae are handled through bKash, Nagad, and Rocket. Your payment information is managed with the highest level of security:

• During payment processing, all transaction data is transmitted through encrypted connections.
• bajae never collects your mobile banking PIN or account password — this information is entered only within the respective mobile financial service's (MFS) own interface.
• The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000 — these limits help ensure secure transactions.
• A record of every transaction is securely stored and you can verify them from your account.
• The typical withdrawal time is between 30 minutes and 3 hours — identity verification is carried out during each transaction.

bajae retains your information only for as long as necessary. The following factors are considered when determining the retention period:

• Active accounts: All necessary information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a set period to meet legal obligations, resolve disputes, and prevent fraud.
• Financial records: Transaction records are retained for the period required by legal and audit requirements.
• Marketing data: You may opt out of marketing communications at any time — the relevant information will then be deleted.

Once the necessary period has ended, information is securely and completely deleted or anonymised.

bajae strictly provides services only to those aged 21 or above. We do not intentionally collect information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we learn that a minor has opened an account by providing false information, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using bajae, please inform us at [email protected].

bajae reserves the right to update this Privacy Policy as needed. If significant changes are made to the Policy, we will inform you in the following ways:

• Displaying a clear notice on the platform
• Sending a notification to your registered email address
• Updating the date of the latest revision at the top of this page

Continuing to use the bajae platform after any changes will be considered as your consent to the updated Policy. We therefore recommend checking this page regularly.